Your energy direct debit has gone up: what to check
A letter saying your monthly energy payment is rising can feel arbitrary. Suppliers have to set direct debits fairly, and you can ask them to explain or review the figure.
How the figure is worked out
Most suppliers spread a year's estimated cost across twelve payments. The estimate depends on your recent usage, current prices and whether your account is in credit or debit. Ofgem requires suppliers to base direct debits on accurate, up-to-date information and to treat customers fairly.
What to look at in the letter
- The new amount and the date it starts.
- Your current balance — credit or debit.
- The annual usage figure used (kWh). Is it based on real readings?
- Whether prices have changed, for example a tariff ending.
Give a fresh meter reading first
If the estimate uses old or estimated readings, submit actual readings and ask the supplier to recalculate. This is often the quickest fix.
Asking for a review or a refund
If you think the new amount is too high, ask the supplier to explain how it was calculated and to review it. If your account has built up a large credit, you can ask for some or all of it back. Suppliers may keep some credit in certain situations, for example ahead of winter, but should explain why.
If you cannot afford it
Tell the supplier. They should discuss a payment arrangement you can afford, and you may be eligible for the Priority Services Register if you have additional needs.
Published 19 October 2026. This guide is general information, not legal or financial advice. Rules can change and may differ across the UK — check the official sources below for your situation.
Sources
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