How to report repairs to your landlord (and what to do if nothing happens)
Most tenants in England are entitled to have certain repairs carried out by their landlord. Reporting clearly, in writing, makes it far easier to get things fixed.
Repairs that are usually the landlord's responsibility
For most tenancies, the law makes landlords responsible for keeping these in repair:
- The structure and exterior — roof, walls, windows, external doors, drains and gutters.
- Installations for water, gas, electricity and sanitation — sinks, baths, toilets, pipes.
- Heating and hot water.
Report it in writing
- Email or message your landlord or agent, even if you also phone.
- Describe the problem, when it started and how it affects you.
- Attach dated photos.
- Ask when the repair will be done.
- Keep copies of everything.
Allow reasonable access
Your landlord usually needs to give reasonable notice before visiting to inspect or repair, except in an emergency. Agreeing a time in writing helps both sides.
If nothing happens
Follow up in writing. If the problem affects your health or safety, contact your council's private housing or environmental health team; it can inspect and take action against landlords. Keep paying rent — withholding it can put your tenancy at risk.
Published 23 October 2026. This guide is general information, not legal or financial advice. Rules can change and may differ across the UK — check the official sources below for your situation.
Sources
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