❓ Troubleshooting
A document is still processing
What to do if analysis is slow.
Still processing
Most documents finish in under a minute. Refresh the page; if it is still processing after a few minutes, delete it and upload again. Failed analyses do not use a credit.
More guides like this
Related topics that usually come up alongside this one.
- My document will not uploadFix a failed upload fast.
- The AI summary looks incorrectCorrect it and tell us.
- A reminder did not appearCheck these three things.
- A teammate did not receive an invitationResend or share the link.
- Uploading your first documentUpload a letter or bill and get a plain-English summary.
- Understanding document summariesHow to read the analysis panel.
- Assigning documentsGive a document an owner.
Still stuck? Contact support and we’ll get back to you within one working day.
