❓ Troubleshooting
My document will not upload
Fix a failed upload fast.
Try this
- Check the file is under 15 MB.
- Check it is a PDF, Word file or image.
- Try a different browser or network.
- Re-take the photo in better light.
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- The AI summary looks incorrectCorrect it and tell us.
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- Uploading your first documentUpload a letter or bill and get a plain-English summary.
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- Supported file typesPDF, Word and images up to 15 MB.
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